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DIGITAL TRANSFORMATION: THE ERA OF MICROSOFT DYNAMICS 365

In this digital era, where businesses are flourishing, markets growing and economies skyrocketing, technology is the ‘spice’ that drives this evolution. However, an evolution demands innovation. Modernized, dynamic and more agile technology is needed to keep up with the changing market dynamics that support digitalized automated operations and real-time hybrid working. The massive transformation undergone by enterprises, evolving from non-digitalized and on-premises platforms to digital ecosystems equipped with web-and-cloud-based solutions, has inexplicably revamped businesses. Microsoft, in 2016, took a progressive leap from Microsoft Dynamics AX to Dynamics 365, a single cloud-based ERP business productivity solution that manifests flexibility, agility and accessibility.

DYNAMICS 365 - THE BEST BUSINESS UPGRADE DECISION

This upgrade has helped businesses reimagine business possibilities. Customer engagement in businesses has increased by a whopping 62 percent. Furthermore, 49 percent of businesses have reported a drastic increase in employee productivity!

Here is why. Microsoft Dynamics 365is an all-in-one ERP solution that seamlessly integrates and connects all modules of a business from within the cloud, allowing productive workflow, increased agility, improved customer service and guaranteed data security. Moreover, it allows businesses to converse and share information with the management and employees in real-time. Being a user-centric design, the interface is incomparable, boosting both individual and collaborative experience.It is a solution, futuristically developed to face new challenges every day. It is designed with a vision to empower businesses to keep up with the market shifts and customer expectations, while accelerating productivity. Dynamics 365 applications like Finance & Operations, Commerce, Human Resources, Supply Chain Management, Sales, Customer Service, Mixed Reality along with the Power Platform, and intelligence tools like Power BI (business intelligence) promises long-term goals for enterprises. The continuous enhancements and iterative updates reassert for D365 an edge over its contemporaries.

AI DRIVEN FUTURE

In the words of Satya Nadella, the future of Dynamics 365 will primarily focus on collaboration and AI. AI has now taken the centrestage and has been increasingly incorporated into businesses to enhance functionality and perspective. Microsoft too has developed and integrated AI tools to convert data into insights and actions required to get a comprehensive view of the products, sales, customers, and opportunities.Infusion of AI into business solutions goes a long way in boosting quality, efficiency, and ease of work, by leveraging intelligent automation. Further, AI- driven insights and recommendations have opened new doors for marketing and customer engagement, improving retention and brand loyalty. The Microsoft AI Builder has been undergoing regular resourceful updates promising highly potential collaborations with the Power Platforms. With the AI Builder, you can now create custom models for your own business.Presently, there are three AI insights applications in the Dynamics 365 suite – Sales Insights, Customer Insights and Customer-Service Insights, all of which are critical to the growth of an establishment.

WHY IS D365 THE RIGHT FUTURISTIC CHOICE?

Dynamics 365 keeps evolving, enabling businesses to experience a digital transformation through increased intelligence and automation. Although D365 manifests wholeness,Microsoft continuesto fuel up the suite with decisive enhancements, upgrades, and steady replenishments of extensive sets of innovative features,all of which bear true testament to its futuristic advancement and progression.

Author

Sajeer Abdul Assiz

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