BUILDING CUSTOMER-CENTRIC BUSINESSES WITH POWER BI
In the current scenario, customer experiences dictate the overall growth curve of businesses. Customers expect more personalized service experiences, smart recommendations, and seamless, omnichannel engagement that prioritize ease and convenience. Businesses at this juncture need to heavily rely on robust CRM solutions like Microsoft Dynamics 365, which through constructive integrations with powerful collaborative tools like Power BI, offer actionable customer data and insights that may exponentially improve customer experience and sales, generate more opportunities, and close more deals.
POWER BI DRIVING INTELLIGENT BUSINESS DECISIONS
Microsoft Power BI is a powerful cloud-based self-service business intelligence solution ideal for making comprehensive analyses and faster decisions that empower businesses to get ahead of disruptions. Power BI, when integrated with Dynamics 365 seamlessly gathers data from multiple sources and generates insightful analytic reports and customizable dashboards that precisely reveal the status and trajectory of various fringes of a business such as sales, marketing, supply chain, customer relations, human resources, finance, etc. These data visualizations can be accessed through the Power BI service, Power BI desktop, and Power BI mobile application. Moreover, all the Power Platform tools including Power BI are easy-to-use and affordable applications that unprecedently extend and hone the functionality of Dynamics 365 capabilities.
POWER BI AND DYNAMICS 365 CE AS THE DYNAMIC DUO TRANSFORMING CUSTOMER EXPERIENCE
Microsoft Dynamics 365 CE is a CRM application that helps boost marketing capabilities, accelerate sales, and enhance the quality of customer services. These functionalities are further scaled through Power BI integration that delivers valuable data-driven insights in the form of reports, charts, and KPIs. Deploying a Power BI report can either be done by placing a Power BI dashboard or Power BI tiles within the D365 CE dashboard. The reports can then be shared throughout an organization, so all employees are well-updated on the company status. Sales and marketing executives can examine and analyze all customer data and touchpoints, leveraging which they can prioritize and implement effective strategies to uptick team performance and business competency. They can easily filter out gaps, loopholes, and untapped value in the organizational structure, those which can be resolved to deliver greater value and productivity. Apart from customer data, the Power BI dashboards let you monitor and compare key performance metrics such as business opportunities, employee efficiency, timely results, setbacks, ROI, etc.
With businesses ushering in and resolving new challenges, the transformation journeys are becoming more dynamic and driven, while being hyper-focused on understanding and engaging customers beyond expectations. Customer experience is always a space ripe for change. In this weather, Power BI and Microsoft Dynamics 365 CE are an illustrious duo capable of turning tables around in sales, marketing, and customer engagement. The users are offered a hawk-eye view of their organization through multiple data visual mediums. This omniscient visibility is crucial to the accelerated growth and resilience of business organizations.