You are currently viewing Powering up Dynamics 365 Experience for Intelligent Automation

Powering up Dynamics 365 Experience for Intelligent Automation

Over the past several decades, technology has penetrated so deep into our lives. The phase marked the Third Industrial Revolution or digital revolution, from the 1950s to the early 2000s, bringing us personal computing devices, mobile technology, other electronics, the Internet, and much more. We are on towards the Fourth Industrial Revolution (4IR), expected to blow up the inventions from the digital revolution beyond the previous realm of possibility. The power of data, cloud, blockchain, advanced analytics, machine learning, artificial intelligence, VR/AR, robotics, autonomous vehicles, additive manufacturing, renewable energy, and nanoparticles are expected to transform the way the world around us functions.

Organizations are going to be at the center of the adoption of all these technologies and enterprise applications would be the driver. New generation ERPs are in the works, with many functionalities being rolled out at a faster pace than anticipated. No ERP will be perfect or comprehensive. While software companies would need to be at their heels, users are going to be empowered to close gaps along with them. Low-code, no-code platforms fueled by AI enable organizations to address their technology gaps with much more agility and efficiency.

Enter Power Automate, an end-to-end, low-code cloud automation platform fueled by AI, designed to revolutionize the Dynamics 365 ERP experience. This powerful low-code application lets you automate your most time-consuming, repetitive tasks without extensive coding knowledge. Leverage guided insights, pre-built templates, and a user-friendly drag-and-drop interface to streamline workflows with ease. Using a type of automation called desktop flow, one can seamlessly integrate with legacy systems using Robotic Process Automation (RPA).

Power Automate doesn’t stop at simply automating tasks. Smart AI recommendations and application analytics empower you to continuously refine your workflows, maximizing efficiency and minimizing errors. Besides converting raw data into engaging and personalized content, Power Automate and AI Builder together infuse intelligence into document automation, making the process faster, smarter, and more efficient.

There are compelling statistics that prove the undeniable power of Power Automate in driving efficiency:

  • 93% of Fortune 500 companies leverage Power Automate for its transformative capabilities.
  • Businesses achieve an average of 140% ROI when adopting the Microsoft Power Platform, which includes Power Automate.
  • The Microsoft Power Platform allows for a staggering 45% decrease in app development costs, freeing up resources for further innovation.

Microsoft is named a Leader in the Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms


Our client, a Real Estate Development company based in the Middle East, gave us the challenge to further streamline their approval process by eliminating repeated logins to the D365 system. As a partner when you get such requests, you invariably jump to the easier (rather lucrative) route of customizing the system. The way we see it, customizing a tier 1 ERP solution is a crime unless ofcourse it is something unique to an industry or process. We were aware of a functionality already available, so the job was to customize and build on it, aligning with the client’s requirements.  Then it was our Research & Innovation (R&I) team’s responsibility to experiment, evaluate, text, extend and confirm everything that is possible in the out-of-the-box functionality. Voila, we were able to automate the process by providing approval options within the system-generated email. It didn’t stop there, as we extended the approval options in the Mobile App and Microsoft Teams. The user now can configure alerts across four systems – D365, Outlook, Teams, and Mobile App. We achieved all this by experimenting with in–built functionality and fusing it with Power Automate.

The seamless integration across systems ensures that approvals made outside of Dynamics 365 at one alert point are automatically reflected across the others, fostering a consistent and efficient workflow. Additionally, the system offers a centralized hub for managing and tracking all approval requests, providing complete transparency and control over the entire process.

Email, Mobile and Teams Notification Examples

This innovative solution represents a significant step forward in streamlining the daily internal processes of large companies with teams across numerous departments. By automating tedious tasks and enhancing communication, the Automated Approval System empowers employees to focus on their core responsibilities while fostering a more efficient and productive work environment.

Automation is rapidly transforming the way businesses operate. By leveraging the power of Power Automate within Dynamics 365, TSC is committed to empowering its employees to work smarter, not harder. As automation continues to evolve, we can expect even more innovative solutions that will further streamline processes and unlock new levels of efficiency.

TSC Research

Leave a Reply