Commerce

Unified Commerce At Scale

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Commerce

E-Commerce has transformed the way business is done today, and the backbone of this transformation is Technology. With the industry slated to continue rapid growth, organizations need the right technology solutions that positions them for growth by delivering unified, personalized, and seamless buying experiences for customers and partners. Are you tech-ready to capitalize on the opportunities ahead?

OVERVIEW

The e-commerce landscape is ever-changing and disruptive technologies have brought a revolution, enhancing the innovative, creative, and analytical level of this industry. With technology being at the pivot of all operations, the industry needs solutions that engage across traditional and emerging channels, help build customer loyalty and exceed expectations, scales to meet your needs, infuse intelligence across your sales operations, and modernize frontend and streamline backend.

Microsoft Dynamics Commerce helps deliver unified commerce at scale—unifying back-office, in-store, e-commerce, and call center experiences to personalize customer engagement, increase employee productivity, and optimize store operations. The solution offers innovative and intelligent features for B2C and B2B business models. It supports in delivering curated and relevant content to buyers and build richer relations with capabilities like a responsive and modular UX, intelligent and AI-powered recommendations, context aware and immersive product search, shared ratings and reviews, cross channel asset management, distributed order management, and merchandising capabilities into the buyers digital purchasing experience.

Combined with native integration to Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Customer Service, Dynamics 365 Commerce delivers a robust set of tools to empower your sales and service agents to get deeper engagement with customers and allows them to capitalize on every sales opportunity. Ensure rapid response to customer service enquiries with commerce chat through Microsoft Power Virtual Agents. Utilize the customer data platform to gain a wholistic view of your customers with Microsoft Dynamics 365 Customer Insights along with delivering rich visualization of your business operations and sales reporting with Microsoft Power BI. Finally, empower your employees to reinvent traditionally manual processes with no-code or low-code capabilities of Microsoft Power Apps. All seamlessly integrated and supported in Dynamics 365 Commerce.

Our capabilities

Our rich experience in Microsoft Dynamics 365 and deep expertise in Retail, TSC is well positioned to help you adopt or upgrade to Dynamics 365 Commerce. Our clientele spans pharmacies, retail chains and e-commerce companies, who have leveraged our expertise to select, implement and maintain their systems. At TSC, we are committed to tag along in your transformation journey and beyond to ensure you are realizing the benefits targeted in the business case.

CASE STUDIES

A look at how our customers is using Microsoft solutions to achieve their Growth, Margin and Productivity goals.

MANUFACTURING
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FOOD, BEVERAGE AND PROCESS
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HEALTH CARE AND LIFE SCIENCES
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Sobichan Joseph

Co-founder & CFO

Exp: 16+ Years with Dhanush Infotech, InTwo, Adrem Tech
Ask about: Technology, Dynamics 365, F&O